Syllabus of Tamilnadu Open University MBA Healthcare Support Services paper


MBA Healthcare Support Services Syllabus of Tamilnadu Open University, Reference books for MBA Healthcare Support Services paper Tamilnadu Open University is listed in this article. Details Healthcare Support Services syllabus is given in this article.

Syllabus of Tamilnadu Open University MBA Healthcare Support Services paper


TNOU MBA Paper Code : MSP 94
TNOU MBA Paper Title: Healthcare Support Services


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Syllabus of Tamilnadu Open University MBA Support Services Functions and Behaviour paper


BLOCK I Syllabus :
Front Office: Functions – Location – Staffing - Information and Communication.
Medical Records: Objectives - Functions - Characteristics, Main Section and Analysis of Medical Records - Types of Forms; Retention Policy; Records and Statistics. Hospital Beds, Bed Compliment, Bed Days, Average Length of Stay (LOS), Bed Occupancy Rate, Daily Ward Census, Bed Turnover Rate, Gross / Net / Postoperative Death Rate, Admission and Discharge. Location, Design and Layout -
Staffing - Medical Records Committee. Technology Advancements: EMR, Microfilming and Smart Cards.
CSSD: Functions - Advantages of Centralized System - Distribution System - Location, Design and Layout - Staffing; Duties of CSSD Incharge.

BLOCK II Syllabus :
Radiology Services: Objectives and Functions - Location, Design and Layout - Staffing; Duties of Radiologist and Technicians.
Laboratory Services: Objectives and Functions - Location, Design and Layout - Staffing; Duties of Pathologists and Lab Technicians - Classification of Laboratory Services

BLOCK III Syllabus :
Pharmacy: Objectives and Functions - Location, Design and Layout - Staffing; Duties of Chief Pharmacist; Therapeutic Committee - Hospital Formulary.
Dietary Services: Objectives and Functions – Staffing - Equipment and Physical Facilities - Purchases, Stores and Issues - Pricing and Control Measures - Location, Design and Layout.

BLOCK IV Syllabus :
Linen and Laundry: Objectives and Functions - Location and Space – Staffing - Bed Linen Ratio – Automation.
Housekeeping: Objectives and Functions – Staffing - Key Tasks - Systematic and Standard Procedures of Cleaning - Required Materials for Cleaning.

BLOCK V Syllabus :
Maintenance Management: Objectives and Functions - Civil and Biomedical – Staffing - Location and Space - Policy and Procedures - Equipments Types and Characteristics; Purchase, Inspection and Installation, Records, Responsibilities - Levels of Maintenance; Service Contracts and Disposition.
Security Services: Objectives and Functions - Staffing; Responsibilities of Security Guard - Gate Pass; Physical Verification; Control Movement.

Reference Books:

Guide to Good Practices in Hospital Administration - NHS
Hospital Planning and Administration - R. Llewelyn Davies & HMC Macaulay
Hospital and Health Services Administration Principles and Practice - Syed Amin Tabish
Principles of Hospital Administration and Planning - B.M. Sakharkar
Hospital Administration - C.M. Francis & et al.,
Designing for Total Quality in Health Care - G.D. Kunders


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