Total Quality Management principles
In TQM eight principles play an important role. Suppose if you are opening a new company, you can follow this eight principles to make your company a quality one. There are many principles to make your company a quality one but this eight principles were broadly accepted everywhere. Below are the eight principles of TQM.
The first principle of total quality management is customer centric. In today's economic activity, any organization should dependent on their customers. Organizations or enterprises must satisfy their customer needs. Only if they satisfy the needs they can survive in the market. It is necessary to determine the customer satisfaction and efforts. For the formulation of guidelines and strategies it is necessary to think from customers side and other beneficiaries. For goal setting to ensure that the target is directly associated with the customer's needs and expectations.
Role of leadership should be taken care more than the other roles in an organization. In an enterprise, from general manager layer to the employees layer everyone must seriously involve in quality management activities. Most important of all is decision making of the enterprise. They should focus and give enough attention to any decision regarding quality management. A good leader should establish a sense of trust and eliminate fear. He should provide the resources needed to staff and the degrees of freedom in the discharge of their duties and obligations. A leader action should inspire, motivate and recognize the contribution of employees.
Even a country can gain more by quality control policies. In country like China 15 million Quality Control teams were formed and their activities made their country to gain more than 250 billion yuan (Rs.2080 billion INR). Therefore, full participation is the core of the idea of ??total quality management. Some of the steps includes
1. Assume the responsibility to solve the problem.
2. Proactively seeking opportunities to improve.
3. Proactively seek opportunities to enhance their skills, knowledge and experience.
4. Freely share their knowledge and experience in the team.
5. For policy and strategy formulation employees can effectively contribute to the improvement of the organization's policy and strategic objectives.
Total Quality Management involves many processes, resource allocation to be managed. PDCA (plan–do–check–adjust/act)cycle is used to study a process. We must focus on the whole process of production and quality management. This can be done by identifying and measuring the input and output of the process. Identification process of internal and external customers, suppliers and other beneficiaries.
When we conduct a quality improvement activities it is need to develop, identify and determine the goals. It is a unified management system consisting of interrelated processes. Production alone is not a duty of production department, and therefore they need to organize all departments and their activity must meet customer demand. It is better to follow the below steps
1. Continuously improving the system through measurement and evaluation.
2. Understand the intrinsic correlation between the various processes of the system.
3. Through identification or expand the impact target process to define the system.
Continuous improvement is the core idea of ??total quality management. Statistical techniques and the application of computer technology is the continuous improvement in current industries. Implementation of below activities can be carried out.
1.The continuous improvement of products, processes and systems of the organization should be set as each employee's goals.
2. Applications for improved theory of gradual improvement and breakthrough improvement.
3. Continuously improve the efficiency and effectiveness of the process.
Based on facts
Effective decision-making on the basis of facts like available data and information. This can be done easily using logical and intuitive analysis. For a fact based decision making following activities should be carried out.
1. Target value measurements, collect data and information.
2. Ensure that data and information with sufficient accuracy, reliability and accessibility.
3. Use an effective method to analyze the data and information.
4. Understand the value of appropriate statistical techniques.
Beneficial supplier relationships
It is good to maintain a mutually beneficial relationship between the beneficial supplier and the organization. You can enhance the ability of both organizations to create value. In turn it provide a basis for further cooperation for the greater common interests. Therefore, the total quality management has actually penetrated into the management of suppliers.
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