BPO booming industry for fluent English speakers
The BPO industries direct young men or women who have an excellent and fluent way of speaking in English, almost very nearer to that of an American or European. There is absolutely no necessary of graduation in any discipline except a will to work whole of the night and sleep well next day. The pay drawn is handsome, and the economic value of these youngsters are in greater esteem, most are owning brand new two wheelers and some have cars too.
There are nearly thousands of Multi National Companies (MNC) running as call centres otherwise known as BPOs in India and in Chennai alone there exist more than 200 companies. Madurai has nearly 50 companies and Trichy has about three.
The global corporate outsource customer relations from India are slashing down their costs, taking advantage of young men and women who are willing to work all through the night. The Indian counterpart is happy worth the income that is handsome, but to the foreign customer such things are very cheap comparing to the highly paid working force if they have to run such units in their country.
In an average a good English speaking Indian candidate, even fresher obtains a pay of Rs.8000 to Rs.12, 000 initally as probationer with all factory benefits such as medical insurance, provident fund et al. The care has to be called in to assess whether the BPOs are genuine because most have closed shutters.
The lucky ones are those who work in a permanent BPO. In case the BPO fails, the candidate cannot work in day time immediately; since he/she they have no qualification, they cannot work else where. The candidate has two types of work, namely inbound and outbound calls.
Respect the human biological clock
The normal human biological clock at night when it says, "Sleep", he/or she if does not obey the natural order, disregarding this natural factor in Call Centre, he/ she is constrained to take important decisions, that need more precision and perfection, dealing with most sensitive issues with the counterpart sitting in overseas countries. Since the candidates work in the nights, their biological time is reversed, and in the beginning they are suppressed from sleeping mechanism, and in due course the body is conditioned that the most essential hormones cut down its process, and the person working whole night finds stress, and put to peer pressures.
The mental jerk is so heavy that the subconscious mind constantly tries to cope up with the mind and body sometimes, it succeeds and sometimes it fails. When the brain's processes fail, the subject becomes totally bewildered running the risk of mental hygiene and stress prone.
Women candidates engaged in BPOs find job risky since the transportation though free from the management, and monopoly of men in the entire call centre and all these lead, and also there are cases in sexual assault and murder. There is all possibility that extra socializing amongst men and women being spoken in hush.
Few years ago,The Sun TV made a documentary on the workers BPO and it was a good telling story of bright side and plights BPO workers.
Links to locate BPO nearest to your area
Important link to rid of the BPO stress
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